ServitiumCRM enables complete Customer and Install base management with remarkable features for service teams to streamline internal processes and deliver exceptional customer service. It gives a single view of the customer, defines the product and spare parts information, tracks service history, validates sales, warranty management, and many more essential things.
Manage the complete service call lifecycle with a 360-degree view of your customers across every touchpoint. Elevate customer experience, increase team productivity, improve product quality, and minimize service-related costs to help your business grow.
Key Features
Customer Management
Advance service operations and engage customers with digital workflows. Service teams can manage customer information better and have a singular view every time they interact with the customer. They can use this information to track service history, deliver preventive service calls, share warranty or AMC information, get real-time insights into daily activities’ progress, and remove the gaps in your service processes.
Install base Management
Access all essential information related to the install base, such as make and model, date of purchase, product type, product ID, invoices, in-warranty information, service history, and much more.
Warranty/AMC Registration
Quickly and efficiently manage product warranties as well as renewals. View the complete warranty information (start and end date) and send automated reminders of warranty renewal to customers. Get full assistance to extend warranty plans, AMC registration, AMC maturity tracking, and others.
Why ServitiumCRM – Customer and Install base Management?
Integrates with Your ERP
ServitiumCRM easily integrates with your ERP enabling you to efficiently track, manage, and organize your customer and install base information in one place. ERP-based integration provides the best class accuracy in operations, enhancing workflows and accelerating sale conversions.
Enables Seamless Service Management
Promote a customer-centric approach and build trustworthy relationships with your customers. Service teams can easily track and manage the purchase history, pricing of goods, billing information, and daily process activities on a single platform. With better process insights, the service teams can deliver seamless customer service.
Minimizes Manual Processes and Automatically Retrieve Customer-Related Information
Manual tracking and managing the customer data and install base information is very time-consuming and stressful. ServitiumCRM customer and install base management provide a singular view to your service teams of the customer’s information, enhancing their interactions and reducing information duplications.
Benefits of ServitiumCRM Customer & Install base Management
- Turns your service center into a profit center
- Increases revenues from service, maintenance, and spare parts
- Reduces service cycle time for parts return, claim to process
- Identify emerging issues and resolve them within time
- Streamlines and automates warranty claim management
- Track part returns and reduces warranty costs
- Streamlines processes and eliminates manual errors
ServitiumCRM is a one-stop solution to manage all customer service-related aspects. As a next-generation customer service CRM, ServitiumCRM delivers consistent performance and has built-in features that enable service teams to provide exceptional customer experience every time.