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Path Infotech to Build an Efficient and Responsive Customer Service Ecosystem using ServitiumCRM, Powered by Oracle Cloud
January 11, 2023

Path Infotech to Build an Efficient and Responsive Customer Service Ecosystem using ServitiumCRM, Powered by Oracle Cloud

ServitiumCRM, a modern customer service platform is now available on Oracle Cloud Marketplace

Path Infotech, a leading technology solutions company and a member of Oracle PartnerNetwork (OPN), today announced that ServitiumCRM, its Next Generation Customer Service Management platform, has achieved Powered by Oracle Cloud Expertise and is available in the Oracle Cloud Marketplace.

ServitiumCRM is a state-of-the-art, comprehensive, and future-ready customer service CRM platform. It is empowering organizations by helping them develop consistent, efficient, and responsive customer service models that will improve user experience, boost employee productivity, and promote end-customer retention for enterprises.

Powered by Oracle Cloud Expertise is achieved by OPN members who deploy solutions on Oracle Cloud Infrastructure (OCI). OCI is a next-generation cloud that enables companies to run complex and demanding workloads at scale. OCI is an obvious choice for Path Infotech to move and modernize ServitiumCRM on the cloud. With OCI, ServitiumCRM’s customers will get the agility to scale without downtime, higher efficiency, and greater price performance backed by comprehensive SLAs, all the while leveraging OCI’s security-first approach.

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Empower Your Customer Service Processes During Lockdown
May 04, 2020

Empower Your Customer Service Processes During Lockdown

Excellent Customer Service means ensuring a customer is happy and satisfied with your product or service even after the transaction is complete. As a customer-centric company, you must strive to stay on top of your customer’s needs, queries, and feedback. Every interaction between you and your customer should work towards building a strong trusting relationship.

Given the current situations across the country, with everyone/ everything under lockdown, staying connected with your customers and boosting their confidence in your brand, becomes more important than ever before.

Even if delivering regular customer service is challenging right now, there are certain platforms that you must master to ensure that you are available and within reach of your customers when they need you.

Adopting these while simplifying your processes will empower your teams to service your customers better. Ignoring these, however, may result in you losing an opportunity of creating customer delight.

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Take Field Service Delivery to an All-New Level with a Field Service CRM
March 19, 2020

Take Field Service Delivery to an All-New Level with a Field Service CRM

Is managing your field service technician and communicating with them a challenge, especially when they’re on a service call?

Is access to relevant customer details limited for your field service technicians especially when in the field?

Is the amount of manual work involved in maintaining excel files and paper-based reports, hampering the way you deliver service?

Then it is high time for you to opt for a reliable automated field service CRM.

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