Service Level Agreements (SLAs) have become the backbone of customer service, defining the standards for response times, resolution times, and service quality. But let’s face it: meeting SLAs consistently is easier said than done. Missed SLAs don’t just affect metrics, they directly impact customer trust, loyalty, and even revenue. Customers might stop doing business with… Continue reading Beating the Clock: How a Unified Customer Service Platform Transforms SLA Adherence

In the field service industry, fraud often hides behind seemingly routine operations. Unlike dramatic corporate embezzlement, these schemes are often subtle, involving inflated hours, phantom work, falsified parts, or the misuse of company resources. Yet cumulatively, they can drain your profits dry. Here’s why it’s time to bring this invisible threat into the light. According… Continue reading How Field Service FraudIs Quietly Costing Your Business—and How to Stop It