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Borosil India is one of India’s leading consumer glassware brands, offering a wide portfolio including kitchenware, laboratory glassware, appliances, and eco-friendly consumer products. With a growing nationwide service network, Borosil partnered with ServitiumCRM to streamline after-sales service operations, automate workflows, and improve real-time operational visibility.
Reduction in service turnaround time through automated workflows
Digitized claim and inventory processes minimized operational inefficiencies
Real-time dashboards enabled proactive monitoring and data-driven decisions
As Borosil expanded its nationwide service operations, managing inventory, claims, and customer service workflows became increasingly complex. Manual processes and disconnected systems resulted in delays, inefficiencies, and limited visibility across departments.
ServitiumCRM implemented a centralized and fully integrated service management platform for Borosil within a rapid two-month deployment timeline. The solution streamlined customer service, inventory management, claims processing, and reporting through automation and SAP integration.
Working with ServitiumCRM has been truly transformative for Borosil. It has enhanced our customer service operations and overall business efficiency by providing a robust, centralized platform to manage in...
Anil Mucchal
National Service Head